Windows IT Problem Management

MUST READ How to design monitoring controls to manage mistakes TIP - Plagued by calls from angry users? Using workarounds regularly to do your job? Then it's time to design and implement controls that will address potential failures. IT communication builds incident management successes TIP - The key to successful incident management is a strong connection among the incident management, service desk and problem management staffs. Incident management made easier with Microsoft Service Desk TIP - Stuart Galup gives the skinny on Microsoft Service Desk and explains why help desk software and automated incident management can make your life a lot easier.

NEWS: 1 - 3 of 90

	Headline makers of 2008 SearchWinIT.com | 22 Dec 2008 ARTICLE - The tech sector took a wild ride in 2008. Some technologies, like virtualization, entered the mainstream. Big name industry vets bid adieu.

	Citrix rolls out next NetScaler SearchWinIT.com | 12 Nov 2008 ARTICLE - Citrix's latest version of NetScaler promises to speed up application deployments for IT administrators.

	Windows 7 unlikely to cause driver problems like Vista SearchWinIT.com | 05 Nov 2008 ARTICLE - By giving partners alpha access to Windows 7 code, Microsoft hopes it will blunt the driver incompatibility problems IT managers faced with Vista.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 17

	Creating comprehensive standards for business continuity documentation 17 Dec 2008 TIP - Comprehensive business continuity documentation in standard electronic formats will speed up IT disaster recovery efforts and improve the overall quality of the process.

	Is your Windows shop prepared for a privacy breach? 30 Oct 2008 TIP - Learn what Windows managers and their administration teams should do to mitigate and prevent a privacy breach.

	Using MOF to resolve common Windows service desk challenges 09 Oct 2008 TIP - Windows managers can use Microsoft Operations Framework to resolve common service desk issues.

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REFERENCE & LEARNING: 1 - 1 of 1

	Problem management Realtime Publishers | 19 Feb 2007 BOOK EXCERPT - Problem management should help your clients reduce incidents and their impact on an operations, but it's not the same as incident management, as described in this book excerpt.

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BEST WEB LINKS: 1 - 1 of 1

	Problem management solutions Microsoft | 04 Apr 2007 BEST WEB LINK - This guide provides detailed information about the problem management service management function (SMF) for organizations that have deployed, or are considering deploying, Microsoft technologies in a data center or other type ...

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DEFINITIONS: 1 - 3 of 3

	incident management (IcM) 02 Sep 2008 WORD - What is incident management (IcM)? Incident management (IcM) is an area of IT Service Management (ITSM) that involves returning service to normal as quickly as possible after an incident, in a way that has little to no ...

	problem management 02 Sep 2008 WORD - What is problem management? Problem management is an area of IT Service Management (ITSM) aimed at resolving incidents and problems caused by end-user errors or IT infrastructure issues and preventing recurrence of such ...

	Windows Server Update Services 03 Apr 2006 WORD - Windows Server Update Services (WSUS), also called Windows Update Services (WUS), is a free add-on for managing patches and updates to the Microsoft Windows XP, Windows Server 2000, and Windows Server 2003 operating systems. ...

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	SEE ALSO - Topics Related to Windows IT Problem Management:  Windows Change Management, Windows Disaster Recovery Management, Windows Cost Management, Windows Capacity Management, Windows Architecture and Design, IT Compliance and Auditing, Windows Service-Level Management, Windows Help Desk